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TERMS AND CONDITIONS

TERMS AND CONDITIONS

 This agreement is between Motorhome Family Adventures (Greek Doris Ltd) and the person who signs these Terms and Conditions. By signing these Terms and Conditions, you agree that you have read, accepted, and will follow these terms. You can only use our Motorhome as per the rules mentioned here. The rights and responsibilities stated in these Terms and Conditions cannot be transferred to others. You acknowledge that the Motorhome is owned by Motorhome Family Adventures (Greek Doris Ltd) and you cannot transfer or rent it to someone else.

When you use our services, you, as the hirer, card holder, renter, and driver, agree to the terms and conditions mentioned below and those provided on the front and back of the rental agreement and check-in and check-out agreement (available upon request) as if they were all included in this document. It is your responsibility to read and understand our terms and conditions before making a verbal booking or signing the rental agreement.

 

Throughout these Terms and Conditions, unless stated otherwise, the following definitions apply:

  • Motorhome - The motorhome you are renting under this agreement.
  • We/Us/Our - Motorhome Family Adventures (Greek Doris Ltd) or any representative of the company.
  • Hirer/Hirers/You - The person or persons booking the Motorhome and agreeing to these Terms and Conditions.
  • Security Deposit/Liability - We will hold a sum of £1000 to cover any accidents, claims, or damage to the interior fixtures and fittings of the vehicle. This will be fully refunded after the vehicle is checked upon its return and no damage if found.
  • Third-Party - Refers to another party directly involved in any incident that caused loss or damage. It can also refer to a Third-Party Insurer, Broker, or representative.
  • Refunds will usually be returned within 7 days after the vehicle has been checked over and there are no claims.
  • Overhead damage Is deemed as any damage sustained to any part of the vehicle, its equipment and or any third party property which occurs above 6 feet (1.83 metres) in height measured from the ground upwards.

 

 

DRIVER REQUIREMENTS AND ELIGIBILITY

Before your arrival, you need to email us certain documents to info@motorhomefamilyadventures.com. These documents include:

  • A photo of the driver's driving license and DVLA check code for booking confirmation. The check code is only valid for up to 21 days, so if your collection date is later, you'll need to provide an updated check code.
  • Hirers must be between 25 and 75 years of age.
  • All drivers must have held a full Driving License for at least 2 years.
  • Drivers can have up to 6 points on their license, as long as they are two minor offenses.
  • Drivers can have no more than one fault or non-fault claim within the last 3 years.
  • Driving License must be presented during handover.
  • Provide a picture of both sides of the driving license for all drivers.
  • Provide a picture of the hirer's passport or other photo ID.
  • An up-to-date DVLA check code (only for UK license holders). Previous check codes are only valid for three weeks - you can get your check code here: https://www.gov.uk/view-driving-licence.
  • ESSENTIAL: You must provide a total of 2 proofs of address from the following options:

- 1 primary and 1 secondary proof of address, or

- 2 primary proofs of address.

PRIMARY PROOF OF ADDRESS

To verify your address, you can provide any of the following documents, which must be dated within 90 days of the hire:

- Electricity, Water, or Gas bill

- Broadband/Landline bill

- Council tax bill

- TV license

- Bank statement

- Credit card bill/statement

- Mortgage statement

- Polling card

- HMRC self-assessment/tax bill

- An annual council tax bill (dated within the current year)

 

SECONDARY PROOF OF ADDRESS

If you can't provide one of the primary documents, you can submit a secondary proof of address, which must also be dated within 90 days of the hire:

- Mobile phone bill

- Payslip

- Loan statement

- TV, Internet, Landline Telephone Bill (dated within 3 months of Collection date)

- Electronic copies (online accounts) and pictures are accepted as long as they show your NAME, ADDRESS, and date (must be within 3 months of your collection date).

- Insurance covers are not accepted as proof of address.

Please ensure you provide address verification documents at least 14 days before your arrival. These documents are necessary for our insurance requirements. Without these documents, we won't be able to insure the vehicle, and thus, we won't be able to hand over the vehicle to you.

 

NON UK-RESIDENTS

If you're a non-UK resident, all drivers must be present at the time of collection and provide the following identification:

- Full valid driving licence

- International driving licence/permit (if required)

- Valid passport

- Valid credit card

- Return flight/boat ticket or schedule

 

BOOKING PROCESS

Once your proposed date has been approved by Motorhome Family Adventures (Greek Doris Ltd), you must sign these Terms and Conditions and pay the respective Booking Deposit in full. Upon receipt of both the Booking Deposit and the signed Terms and Conditions, the contract will be in effect. A booking confirmation will be emailed to you. The remaining hire charge (total charge less deposit) is due 6 weeks before the rental period starts. The vehicle will only be released once the full payment is cleared.

 

SECURITY DEPOSIT

A security deposit of £1000 is required upon the collection of the Motorhome. You can pay this deposit by credit/debit card or bank transfer. For late bookings (less than 6 weeks before the hire start date), the full price is payable at the time of booking. All payments and deposits must be made in pound sterling.

 

UK DRIVERS AGE AND CRITERIA

The driver(s) must be between 25 - 75 years old, have at least 2 years of driving experience, be in good health, and have no accidents or insurance claims within the past 3 years. If there have been any accidents or claims in the past 3 years, please inform us during your enquiry or booking so we can conduct an insurance clearance to ensure we can hire to you.

 

ACCIDENT AND INSURANCE CLAIMS

Please notify us at the time of your enquiry or booking if any of the drivers have had any accidents or insurance claims (fault or non-fault) within the past 3 years. Provide the following information for insurance clearance:

- Date of the accident or claim

- Circumstances of the accident/claim

- Total value of the accident/claim for you and the third party

- Fault in the accident/claim

- Value of personal injury claimed

 

Failure to inform us of accidents or claims at the time of booking may result in us being unable to insure the driver. If you can't provide a suitable driver that fits our criteria on the day of collection, you may lose the non-refundable booking deposit and/or the full rental charge, subject to our cancellation terms and conditions.

 

SECURITY DEPOSIT / INSURANCE

The price quoted for the Motorhome includes insurance for one named driver. If you want to add additional drivers, there is a nightly fee as mentioned on the price page. Our insurance covers the named drivers only during the hire period specified on the booking form, up to the first incident or reported incident.

 

Upon collecting the vehicle, we will place a hold on your bank account for a damage deposit/deductible, which is required by our insurance for traceability. If there are no damages, this hold will be released 7 days after the rental period ends, provided the vehicle is returned safely and without any damage. An inspection will be done after the vehicle is washed off upon return. The standard damage deposit/deductible is £1000.

The Vehicle is insured for damage to the Vehicle and the property of a third party; but does not include any personal insurance for the customer or their possessions

Any damage to the vehicle during the hire period not covered by an insurance claim will be deducted from the deductible/deposit. This includes loss of equipment or damage to fixtures and fittings. Additionally, there will be a £50 per hour charge for in-house repairs if required. The security deposit serves as coverage for any losses, damages, or extra charges sustained during the rental duration. Should the costs of damages or repairs surpass the deposit amount, the hirer will be responsible for covering the entire expense

The following are not covered by insurance, so the hirer accepts full liability for these, in addition to the standard vehicle deductible/deposit if applicable.

WHAT IS NOT COVERED UNDER THE INSURANCE AND EXCESS?

  • over head damage
  • width restriction damage
  • any damage by gross negligence, hirers induced, preventable, overloading or misuse
  • the accessories it was hired out with
  • any internal damage including stain, marks etc.
  • motorhome accessories
  • additional rental items/optional extras hired/taken
  • any unauthorised repairs, parts, recovery etc.
  • any unauthorised costs, charges, parts

The hirer is liable for all of the above and will be charged the full amount.

- Damage to tires, wing mirrors, windscreen, and any theft of personal property or personal injury.

- Damage to the underside of the vehicle or the roof, including the overhead area, is not covered by any insurance and is considered gross negligence. Any such damage will be charged accordingly, plus the deductible/deposit.

- Mechanical problems caused by driver negligence, damage caused by a negligent act, replacement or repair of aerials, glass, wheels, or incorrect fueling.

- Missing wheel trims, tools, or spares.

- Mistaken fuel, such as putting fuel in the water tank.

- All parts replaced will be genuine parts. It is the hirer's responsibility to check the oil and coolant of the vehicle. Oil, coolant, and screen wash levels will be checked before you take the vehicle, and the fuel tank must be returned full.

PAYMENT

We accept payment by Visa Debit, Visa, Mastercard cars and we also accept bank transfers.4We do not accept American Express, pre-paid cards, or holiday travel cards. The rental charge and the security deposit (insurance excess) are considered two separate payments. All payments must be made by the main driver's debit/credit card for security reasons unless we agree otherwise with the 'lessor'.

FUEL CHARGES AND LEVELS:

When renting a motorhome from Family Motorhome Adventure, there are some important points to note regarding fuel charges and levels:

  1. Vehicle Check-Out: Before taking the motorhome, a staff member will inspect it along with the main driver, noting the fuel level on the rental agreement.
  2. Responsibility: It is the hirer's and driver's responsibility to return the vehicle with the same fuel level as indicated on the rental agreement.
  3. Discrepancies: Any differences in fuel levels must be addressed at the time of check-out, and if necessary, the rental agreement will be updated accordingly before leaving the premises.
  4. Disputes: Fuel level disputes won't be accepted once the vehicle is off the premises or upon return.
  5. Insufficient Fuel: Failure to return the vehicle with the correct fuel level will result in re-fuelling charges at Family Motorhome Adventure's own fuel rate. This charge must be paid immediately upon returning the vehicle or swapping it.
  6. Gas and Toilet Chemical: The motorhome comes with 1 x gas bottle (not full) and a small bottle of toilet chemical. If they run out during the rental, the hirer/driver must restock them at their own expense.
  7. Inbuilt LPG Gas Tanks: Some specific models have inbuilt LPG gas tanks, which are provided with a full tank of gas. The hirer/driver must return the vehicle with a full tank of gas; otherwise, they will be charged to refill it at Family Motorhome Adventure's own LPG gas rate.

ADDITIONAL DRIVERS:

  1. Daily Charge: Additional drivers can be insured for a daily charge.
  2. Requirements: Each additional driver must have a full driving license and identification, and they can only drive the vehicle if they are added to the vehicle's insurance with written consent from Family Motorhome Adventure.

SECURITY DEPOSIT:

  1. Amount: A security deposit (insurance excess) of £1000 is required upon collection of the motorhome. It must be paid on the main driver's debit or credit card for security reasons, two days prior to collection at the latest.
  2. Deposit Deduction: The security deposit will be used to cover any loss, damage, or additional charges incurred during the rental period. The security deposit serves as coverage for any losses, damages, or extra charges sustained during the rental duration. Should the costs of damages or repairs surpass the deposit amount, the hirer will be responsible for covering the entire expense

CANCELLATION AND REFUND POLICY:

Once the motorhome is returned early, no refund will be given.

DAMAGE AND INSURANCE:

  1. Negligence and Misuse: Negligence damage, overhead damage, and misuse of the vehicle are not covered by the vehicle's insurance. The hirer/driver will be responsible for the full cost of repairs in such cases.
  2. Accessories Damage: Broken or lost equipment and accessories inside and outside the motorhome are not covered by the vehicle's insurance. The driver/hirer is liable for the full cost of replacing or repairing them.
  3. Replacement Parts: Parts are charged at maker's list price, and a minimum labour rate of £50.00 plus VAT per hour applies.
  4. Authorized Repairs: Family Motorhome Adventure is the only approved repairer for their vehicles. Any repairs must be authorized in writing by Family Motorhome Adventure before being carried out.

PERSONAL TRAVEL INSURANCE:

The hirer/driver must provide their own insurance to cover personal items, belongings, and personal injury in the event of an accident.

LIABILITY AND RISK:

  1. Use at Own Risk: The hirers/drivers/passengers use the vehicles, items, and services at their own risk and are liable for their safety, security, loading, etc.
  2. No Liability: Family Motorhome Adventure and their staff will not be held liable for any injuries, loss, damage, etc. The hirers/drivers are recommended to obtain their own personal accident, injury, loss, damage, holiday, and insurance excess cover.

RENTAL QUOTATIONS:

Rental quotations are valid for 7 days, and additional charges apply for Ireland and European cover. Specific countries for travel must be stated in writing; otherwise, the vehicle cannot leave mainland UK.

MOTORHOME CLEANLINESS:

The motorhomes are thoroughly cleaned before rental, and the hirer/driver is responsible for returning the vehicle in an acceptable condition. Failure to do so may result in charges applied to the security deposit. The toilet must be returned empty.

PENALTIES AND CHARGES:

The hirer/driver is responsible for any penalties incurred during the rental period, such as speeding tickets, parking fines, and congestion charges. Family Motorhome Adventure reserves the right to make reasonable charges for their time and administration costs involved in processing fines and penalties. Charges will be deducted from the security deposit or invoiced separately.

By signing below, the hirer/driver agrees to these terms and conditions and authorizes Family Motorhome Adventure to deduct any necessary amounts from their card following the issue of an invoice.

FORCE MAJEURE

Motorhome Family Adventure will make every effort to ensure that the reserved Motorhome is available for you at the correct time. If, due to circumstances beyond our control, this is not possible and if an alternative or acceptable Motorhome is not available our liability is limited to the refunds of all monies paid by you.

AVAILABILITY OF MOTORHOME:

If, for unforeseen reasons, the Motorhome is not available, Family Motorhome Adventure reserves the right to offer an alternative Motorhome. If no substitute is available, they will provide a full refund of the money received. The company has the right to refuse any hire under any circumstances.

Certain restrictions apply to the purpose of hire; stag or hen parties, music festivals, or shows are not allowed. Any bookings for such events will be automatically canceled by Family Motorhome Adventure.

The company takes no responsibility for any detention, delay, loss, damage, or injury experienced by the hirer/driver during the rental period, regardless of the cause. The hirer/driver is liable for any loss or damage to the vehicle, its documents, parts, or accessories occurring during the rental.

If the vehicle becomes unavailable due to circumstances beyond the company's control and no alternative Motorhome can be provided, all payments will be fully refunded, and Family Motorhome Adventure will have no further liability.

It is essential for the hirer/driver to obtain extra Travel/Holiday Insurance to cover unforeseen delays, availability issues, breakdowns, and cancellations before and during the rental period. Contents insurance or goods in transit insurance should be obtained separately as it is not included in the vehicle's insurance cover.

VEHICLE ACCEPTANCE

Upon receiving the Motorhome, the hirer/driver acknowledges that it is clean, hygienic, and in proper working order, as per the motorhome check-in and check-out agreement. Family Motorhome Adventure will not refund any money if the vehicle is returned early or becomes unusable for any reason during the rental period, such as misuse, accidents, weather, theft, or damage caused by the user(s).

LATE RETURN

If the hirer/driver anticipates running late, they should inform Family Motorhome Adventure as soon as possible. Late returns without prior agreement will result in a charge of £50, and over 3 hours late will be charged at the daily rate of the vehicle. If late return incurs extra costs for the company, those costs will be passed on to the hirer/driver, deducted from the security deposit.

CONDITIONS OF USE

The hirer/driver agrees to use the Motorhome in a cautious, prudent, and normal manner, and not to cause damage. The vehicle should not be driven in prohibited areas, by individuals under the influence of alcohol or drugs, or left in unsafe locations. It should not be left unlocked with the ignition key inside while unoccupied. Only authorized drivers should operate the vehicle.

SEAT BELTS AND CHILD SEATS

The hirer/driver must carry only as many passengers as there are seat belts in the Motorhome. They are responsible for obtaining and using appropriate child or baby seats, and the fitting of such equipment is their sole responsibility.

RESPONSIBILITY IN CASE OF ACCIDENTS, THEFT, VANDALISM, OR RECOVERY:

In case of accidents or theft, the hirer/driver must report the incident to the police and Family Motorhome Adventure immediately. They should gather relevant information, including details of all parties involved and the incident itself. The hirer/driver is responsible for any excess or other amount due in case of damage, payable at the time of reporting the event.

BREAKDOWN AND MAINTENANCE

In the event of breakdown, recovery or repair services will be provided. Minor repair bills up to £100 will be refunded upon providing a valid receipt. Repairs costing more than £100 must be authorized by the hirer before the work is done. The company is not liable for any costs arising from accidents, breakdowns, or any other cause. If the Motorhome breaks down, the hirer/driver must remain at a safe distance until the recovery vehicle arrives. The keys should be handed over to the recovery vehicle driver.

DAMAGE AND LOSS:

If there is any loss, damage, or theft of the Motorhome, its parts, or accessories while on rental, you will be liable to Family Motorhome Adventure for all losses and costs incurred. Your liability may include repair costs, loss in the vehicle's value, loss of rental income, towing and storage charges, and an administration charge for handling any claim arising from the damage

SUITABLE PERSONS:

Family Motorhome Adventure has the right to refuse to hand over the Motorhome to anyone they consider unsuitable to take charge of the vehicle due to safety concerns or other reasons. In such cases, all payments made will be fully refunded.

SMOKING, VAPING, AND PETS:

Smoking and vaping inside or within 5 meters of the Motorhome are strictly prohibited. A penalty fee of £500 will be imposed to cover the cost of professional cleaning if this rule is violated.

Small, well-mannered pets may be allowed, but only with prior approval. An additional cleaning fee of £100 will be applied for each rental involving a pet. Any damages or stains attributable to pets are not insured. Hirers will be responsible for the total cost of repairs and any associated losses.Failure to declare a pet during booking and collection of Doris will result in penalties. If we find evidence of a pet, such as dog hair or odour, we reserve the right to charge you an additional fee for professional cleaning.Hirers should always be transparent about their intentions to bring pets to avoid additional charges and ensure the comfort and safety of all subsequent renters.

PARKING TICKETS, CONGESTION CHARGES, AND FINES:

The hirer/driver is responsible for ensuring all charges, including parking tickets, congestion charges, fixed penalty notices, bus lanes, tolls, etc., are paid for. If Family Motorhome Adventure receives any fine or notice, an administration charge of £15.00 plus VAT will apply for each letter or notification received. The administration charges will be deducted from the payment card given or used against the rental without prior notification to the hirer/card holder.

GAS AND BATTERIES:

Gas and batteries are provided as part of the vehicle hire. If you need to purchase gas during your hire period, the cost will be refunded upon providing a receipt. Family Motorhome Adventure and its staff are released from liability for any loss or damage incurred during the rental period, except for their obligation to supply the vehicle in good condition.

 

DATA PROTECTION:

 

Family Motorhome Adventure collects personal information for booking purposes and may occasionally notify you about news and information. If you do not wish to receive such information, please contact the company via email.

 

TERMINATION OF AGREEMENT:

 

Family Motorhome Adventure may terminate this agreement and repossess the vehicle at any time if you are in breach of any term of this agreement or have obtained the vehicle through fraud or misrepresentation. In such cases, you have no right to a refund of rental charges or the security deposit.

 

REVIEWS/NEGATIVE POSTS & COMMENTS:

 

You agree not to write negative reviews, posts, or comments about Family Motorhome Adventure or its staff unless they have failed to provide the service as set out in the terms and conditions. If the company has complied with the terms and conditions, they may pursue legal action against you for losses and damages incurred.

 

Contact us For any queries during your rental please contact: info@motorhomefamilyadventures.com

 

Agreement to these Terms and Conditions ………………………………………………………………….. …………………. Signature of Hirer agreeing to these Terms and Conditions Date

Please email us if you have any questions at; info@motorhomefamilyadventures.com